CourseCREEK Case Study

Mundo Verde PCS

Bridging Healthcare Education Gaps with a Multilingual Digital Platform

Client's Business Model

Mundo Verde PCS advances healthcare education by providing a multilingual digital learning environment for English and Spanish-speaking communities. Their model emphasizes cultural sensitivity, interactive course delivery, and innovative digital solutions to bridge educational gaps.

Pain Points

• Language Barriers: Need for accurate, culturally relevant content in both languages.

• Limited Reach: Existing platform was inadequate for reaching underserved Spanish-speaking communities.

• Engagement Issues: Lack of interactive features to maintain learner interest.

• Usability Constraints: Required an intuitive interface for a diverse, multilingual audience.

• Scalability Challenges: Systems were not optimized for a growing user base.

The CourseCREEK Solution

Initial Evaluation & Audit

• Conducted an Expert Planning session to assess training materials and platform usability.

• Audited opportunities for multilingual integration and interactivity.

• Set objectives to improve accessibility, engagement, and content quality.

Deliverables & Authoring Tools Implementation

• Migrated course content to a customized LearnWorlds platform for seamless bilingual integration.

• Developed interactive modules with discussion forums, multimedia, and progress tracking.

• Implemented a culturally sensitive translation process for accuracy in both languages.

LMS Deployment, Automation & Technology Integration

• Deployed a full-scale LMS optimized for multilingual content delivery.

• Automated user onboarding, progress tracking, and certification issuance.

• Integrated interactive features to boost engagement and established API connections for data management.

Continuous Optimization & Ongoing Support

• Provided training on managing the new LMS and multilingual content.

• Implemented regular updates and automated troubleshooting for uninterrupted service.

• Offered daily technical support to address issues and incorporate feedback.

Current Status

• Expanded Access: The platform effectively delivers healthcare training to underserved Spanish-speaking communities.

• Enhanced Engagement: Interactive features have increased participation and satisfaction across both language groups.

• Culturally Inclusive Design: Bilingual content is accessible and relevant to a diverse audience.

• Robust System Performance: Automated processes ensure a high-performing, scalable environment.

• Reliable Ongoing Support: Continuous optimization and daily support maintain smooth operations.

Mundo Verde PCS's transformation with CourseCREEK has modernized its digital learning environment, ensuring high-quality healthcare education is accessible, engaging, and culturally inclusive for all learners.